Civil rights groups are calling Increase abandon plans to study “emotion analysis software” that will use artificial intelligence to analyze the mood of videoconference participants.

IN an open letter to Zoom founder Eric Yuan on Wednesday, the American Civil Liberties Union, the digital rights NGO Fight for the Future, and nearly 30 other civil liberties organizations called such technology discriminatory, manipulative, and “pseudo-scientific.”

“Zoom claims to care about the happiness and safety of its users, but this invasive technology says otherwise,” the letter said, calling the use of AI to track human emotions a “violation of privacy and human rights.”

The note also warns that the collection of such “deeply personal data” could make customer companies a target for “wiretapping and malicious hackers”.

See also: Zoom privacy risks: The video chat app may share more information than you think

He has been fed since April 13 protocol an article showing that the popular video communications app is actively exploring the integration of AI that can read emotional signals.

“These are informational signals that can be useful; they are not necessarily decisive, “Josh Dulberger, head of product, data and AI at Zoom, told Protocol. Dulberger imagined using the technology to give retailers a better understanding of how the video meeting went, “for example, by discovering” We think sentiment has developed south in this part of the conversation, “Protocol said. .

Emotion tracking software is inherently biased, according to civil rights groups, because it assumes that all people show the same facial expressions and body language.

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But groups say the technology could be used to punish Zoom employees, students and other users for “expressing wrong emotions” based on AI decisions. It is also biased, they added, because it suggests that all people use the same facial expressions, voice patterns and body language to express themselves.

“Adding this feature will discriminate against certain ethnicities and people with disabilities, firmly coding stereotypes in millions of devices,” the letter said.

The group called on Zoom to commit to not using AI to track emotions in its products until May 20.

Zoom did not respond immediately to a request for comment.

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