In May, Expedia Group announced an overhaul of the online travel giant’s technology and strategy at the company’s annual Explore partner event.

Among the updates was the introduction of a new technology platform called Open World, which allows Expedia Group partners to select products and services – such as payments, fraud and calls – to form a solution tailored to their specific needs.

With the platform, “the sky’s the limit for what’s possible out there,” said Ariane Gorin, president of Expedia for Business, speaking at the Phocuswright Europe event last month.

According to Gorin, Open World not only adds value to Expedia Group partners of all sizes, but also opens up a streamlined career path among the company’s employees.

In a conversation with Phocuswright Research founder and analyst Lorraine Sileo, Gorin explained how Open World has played an important role in helping Expedia Group’s technology and teams come together. She also discussed the ambitions of its revamped loyalty program, as well as how the company has dealt with recent labor shortages.

Additionally, Gorin joined PhocusWire News Editor Jill Menze in the PhocusWire studio to reveal what’s unique about Expedia Group’s new travel planning features, as well as how the company continues its diversity and inclusion efforts.

Watch the entire Center Stage session below.

Executive Interview: Market Reimagined – Phocuswright Europe 2022

And Gorin in the PhocusWire studio here.

Executive Interview: Ariane Gorin of Expedia Group – Phocuswright Europe 2022

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