New Delhi, October 28: The government on Friday notified the amended IT rules under which appellate committees will be set up to hear user complaints against social media platforms.

The government has notified the Information Technology (Guidelines for Intermediaries and Digital Media Code of Conduct) Amendment Rules, 2022. Delhi: A five-foot-long snake appears in a grocery shop in the national capital’s Secretariat building; Saved by an NGO.

Under the new rules, government-appointed appeal boards will be set up after three months to resolve complaints by social media users.

The notification said that each Grievance Appellate Committee would consist of a Chairman and two permanent members appointed by the Centre, one of whom would be an ex-officio member and two would be independent members.

Electronics and Information Technology Minister Ashwini Vaishnau said the new rules will empower consumers. “Empowering consumers. A Grievance Review Committee (GAC) has been introduced to hear appeals against the decisions of the Grievance Officer appointed by the mediator,” he said in a tweet.

Union Minister of State for Electronics and Information Technology Rajeev Chandrasekhar said these IT rules are the next step towards realizing “our goals of an open, safe and reliable, accountable Internet”. He said the decision also marks a new partnership between the government and internet intermediaries “to secure and keep our interests safe and secure for all Indians”.

Under the new rules, any person aggrieved by a decision of the Grievance Officer may prefer an appeal to the Grievance Appeals Committee within a period of thirty days from the date of receipt of the notice by the Grievance Officer. “The commission will consider such complaint expeditiously and endeavor to resolve the complaint finally within 30 calendar days from the date of receipt of the complaint,” the notification said.

“The Appellate Committee will adopt an online dispute resolution mechanism where the entire appeal process, from the filing of an appeal to its decision, will be conducted through digital mode,” he added.

The announcement came as Tesla Inc CEO Elon Musk completed the acquisition of microblogging site Twitter.

The new rules amend the Information Technology Rules 2021. They say that an intermediary must make reasonable efforts to get the user of its computer resource not to host, display, upload, modify, publish, transmit, store, update or share any and is information that belongs to another person and to which the user has no right; is obscene, pornographic, pedophilic, invasive of another’s privacy, including bodily integrity, offensive or harassing on the basis of gender, racially or ethnically objectionable, related to or promoting money laundering or gambling, or promoting enmity between different groups on religious grounds, or caste with intent to incite violence and is harmful to the child. Auto rickshaw, taxi fares hike in Delhi: AAP govt approves revised fares, check here.

They state that the intermediary will also use reasonable efforts to cause the user of its computer resource not to host or display material that infringes a patent, trademark, copyright or other proprietary right; misleads or misleads the addressee as to the origin of the message or knowingly and intentionally communicates any misinformation or information that is patently false and untrue or misleading in nature; impersonates another person; endangers the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign countries or public order, or causes incitement to the commission of any cognizable offence, or prevents the investigation of any offence, or offends another nation.

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