At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of every guest’s experience. The portfolio spans seven properties across three regions and includes accommodation from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities to choose from with a distillery, two outdoor experiences (Glen’s Adventure Park and Loch Earn Watersports), a riding school, a spa and an on-site children’s centre.
To manage activities and build single guest itineraries across the independent multi-property portfolio, the hotel company turned to Maestro PMS. Today Ballachulish Hotel, Crieff Hydro, Isles of Glencoe Hotel, Kingshouse Hotel, Murray Park Hotel, Peebles Hydro and The Park use Maestro’s front office, sales and catering, online booking system, spa and activities, membership and guest management software modules of engagement (pre-registration and guest loyalty) and leisure travelers around the world have never been happier.
“When we started looking for a property management system, our management team conducted extensive research into four of the industry’s leading suppliers,” said Nick Oldham, Head of Customer and Commercial Relations for the Crieff Hydro Family of Hotels. “Maestro has emerged as the preferred option across the board. Its web browser-based platform can be easily accessed from anywhere and data is exchanged quickly and securely between all our properties and the call center, all centralized in our own private cloud. With Maestro PMS, the pre-arrival experience is just as engaging as the on-site experience thanks to the guest routing functionality for booking activities. And their API to third-party CRM providers makes booking fast and efficient. Add to that Maestro’s exceptional service culture and customer support and we are very pleased to be a Maestro customer.”
The maestro will attend the Independent hotel show at Olympia London on 4 and 5 October, on stand 1510 in the Olympia National Hall. The company will showcase all the tools that make it the preferred web browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups.
The maestro is the only one hotel property management system software company that offers a complete web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or hosted in the cloud. All environments support the latest mobile, contactless and web-responsive technologies to enhance the digital experience of guests and staff; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations.
“We are delighted that the Crieff Hydro Family of Hotels has had such tremendous success in managing their guests’ journeys and streamlining hotel operations with Maestro PMS,” said Warren DeHaan, President of Maestro. “We love working closely with customers like Crieff Hydro who demand more from their technology and help us drive our innovation and services. Our team is looking forward to attending the conference in London, visiting with all of our local customers and demonstrating how we help hoteliers – especially those who face the challenges of not having enough time or staff to manage operations in this new environment – add more mobility for remote staff, on-the-go users and guest self-service environments with Maestro.”
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