Diablo Immortal cannot be played on some Samsung phones with Exynos chipsets

Nearly four years after announcing the game for the first time, Blizzard has released Diablo Immortal on Android, iOS and PC earlier this week. And shortly after the game appeared on mobile devices, players with Samsung phones went to Reddit and other community forums to complain about technical issues. On some devices with the company’s own Exynos chipsets, Diablo Immortal it can’t be played, and one of the most important problems is that the textures don’t load properly.

“We are investigating the problems that people face with some Samsung Galaxy-specific devices that use Exynos chipsets,” a Blizzard spokesman said. in a Reddit comment noticed by . “For now, we can disable downloads for this set of devices while we work to address this. We apologize for this and will work to eliminate and prepare as soon as possible. “

The list of affected phones includes older devices like the Galaxy S10, Note 10 and A51 5G, but people with newer models like the Galaxy S22 also complain of texture issues. If you have a Qualcomm-equipped version of one of these phones, you can download and play the game without any problems. You can check what chipset your phone has by going to the “About Phone” section in Android’s system settings.