Computers can be difficult to understand when something goes wrong. Unless you know how to bypass device manager or system settings, an error message can make you run to the hills. It gets even worse when it’s an accessory like a printer.

The printer instruction manual is often not constructive when a paper jam or lack of Wi-Fi connections is detected. As a last resort, many users turn to the Internet for answers.

But if you’re not careful, scammers are waiting for you. Read on to see how fake support websites can steal your money.

Here is the background

Installing a new printer should be a simple task. Connect the printer to the computer via Wi-Fi or cable and install the driver software. When you’re done, you should be able to print happily.

This is not always the case. If you can’t find the right drivers, you can go to a website with a complete library. But many unofficial websites that host printer drivers are run by fraudsters.

At the request of the Freedom of Information Act (FOIA), Gizmodo found that consumers had filed nearly 30 complaints against printer maker Canon. The company is not to blame, but rather the fraudsters who run fake sites who claim to provide drivers to Canon.

According to Gizmodo, downloads of unsuspecting users will fail and will look like a useful chat box that will offer help. Although tactics vary, some scammers want payment to help, while others require remote access to “fix” the problem.

Unfortunately, help is not in the way when you come across one of these fake sites. If you send a payment, your money is gone forever.

What can you do about it

You need to be extremely careful when looking for software and drivers online. It may be difficult to spot a fake site, but there are signs. These scam sites use a variation of Canon’s name, but the only authentic place for Get software and drivers is on the official Canon support page.

More things to watch out for are spelling or grammar problems, inconsistent fonts, or outdated images.

While visiting a fake page, a user was deceived by nearly $ 500. The hotline consultant said there were viruses on the computer and “will give me technical support instead of McAfee for a one-time fee of $ 499.”

In an ironic twist, one of the websites that wanted to access the user’s computer remotely has a disclaimer at the bottom, which reads in part: “We are not Canon Inc, therefore, you should not share your data registered in Canon Inc. with us “

While talking about pritners, we need to mention Kim’s sponsor and her best choice, Epson EcoTank.

With the Epson EcoTank, kiss the expensive ink cartridges goodbye. It has large, easy-to-fill ink tanks and comes with an incredible amount of ink – enough to print thousands of pages right out of the box. Ink replacement kits include enough ink to print up to 7,500 black and white or 6,000 color pages. For the average person, these are two years of printing!

Add EcoTank to your online shopping list at Amazon, Dell, and Micro Center Epson.com/EcoTankKim.

Keep reading

5 myths about the printer that you should stop believing

Printer hacking: Use one of these fonts to save ink and money

Do you own one of these printers? Watch out for fake customer service sites

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