The debate ended – and the cloud won. Most companies have abandoned their bizarre PBX phone systems and moved to a unified communications system (UC), which exists entirely in the cloud because they don’t want to be tied to a specific location to communicate. For today’s distributed and hybrid workforce, cloud business communications and collaboration tools make sense.

If your team is clinging to the phones on their desks or your IT team doesn’t want to support another cloud solution, it’s time to leave it, especially if your company is adopting a hybrid work model. Not only is this phone likely to collect dust, but UC has become the technical glue that holds people together when personal collaboration is a challenge. Its failed implementation is likely to keep the whole business afloat.

Hybrid work is the way forward

Distributed work is not new, of course, but creating a hybrid of an entire workforce presents unique technical challenges for IT. As some workers come to the office – at least sometimes – and others remain completely distant, teams are increasingly relying on a set of communication tools to replace personal connections.

According to a recent one Economist Impact study commissioned by Google Workspace, over 75% of respondents believe that hybrid or flexible work will be standard in their organizations over the next three years. And in 2020 IBM study also found that 75% of employees want to continue working remotely, at least occasionally, while 54% want working from home to be their main way of working. With the exception of services and those that require physical presence, the hybrid is here to stay. It’s good for the workers. And because it puts fewer cars on the road, that’s good for the planet.

As hybrid work becomes the way forward, IT departments are under enormous pressure to adopt technologies that will help employees work and collaborate in this new environment. Legacy communication systems and monolithic software solutions are designed for a workforce that gathers in one place. Since this is no longer the case, your teams have no choice but to abandon them and adopt tools that work everywhere – as do the people who use them.

This means implementing tools that allow for effective internal and external communication to make it easier for workers and assigned teams to collaborate from anywhere. Cloud-based solutions for unified communications shine here. Combining voice, text messaging, video conferencing, and more, UC-based or Unified Communications as a Service (UCaaS), improves worker productivity and efficiency. Features such as video conferencing, team workspaces, virtual whiteboards, and document and screen sharing allow your teams to work efficiently from anywhere or time zone.

Copyright © 2022 IDG Communications, Inc.

https://www.computerworld.com/article/3660574/does-your-team-need-a-cloud-based-unified-communication-and-collaboration-tool.html

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