Episode NOW on request
Here’s how we started the interview:
Don: I’m so excited for you. Today we will talk a little about entrepreneurship and I am always very intrigued by what motivates a person to get out of the mass flow to have a job and take this leadership to start his own business. So, tell me a little about what motivates you.
Elliott: Absolutely. So, I come from an entrepreneurial household. Both my grandparents were business owners. One owned a gas station in the 1960s and 1970s. My grandfather was an entrepreneur. Both he and my father ran a local printing company here in Nashville, which prints all sorts of things, including business cards, meeting cards, health billing tickets, surgery tickets, and all sorts of things. I was around this at a very young age, four and five.
At the time, my mother worked in orthopedic practice here in Nashville for 30 years before dying. So, I also grew up in this environment, so I was going to work with it. She was a workaholic, working at night, on weekends, etc., and I was around the health part of it. My uncles were entrepreneurs, and that was always in my blood.
Back to the printing company, we printed this work called the Bible class. We will have to cut it, fold it, and then as children, my brother and sister and I would do the job. And then in the end someone would fix it. They would be tied up and then sent to Africa to spread the word. But I did it at the age of six and seven, until my parents divorced at the age of 12. So this work and work ethic has always been instilled in me.
After my parents divorced, my mother came to pick me up from junior high school and high school. She lived about an hour from Nashville, so I went to hang out in the kitchen for her work, do my homework, and I was just trying, you know, to do my homework and get my life together. She was the executive administrative assistant in this orthopedic practice and would remain until 19:00 or 20:00. I would go into the medical records department just for fun, and I would help download and archive charts. And that was, you know, in the days when everyone was still on paper. I was eventually released on a salary in 1993 for $ 4.25 an hour, which was the minimum wage. Finally, I worked there during high school. And then in my last year, my father died, and I could barely get out of high school because of it. But I did, and I ended up going to a local community college because I was attracted to business management and office administration. I wanted to be a medical practice office manager or something, but I ended up going to college for ten days before I left.
It just wasn’t for me. And I hate to say it, but it’s true. This is my truth. Eventually, I returned to work in orthopedic practice and worked there until I was 21, when I started MediCopy.
The reason I started MediCopy was because we used a provider. The vendor’s execution time was not great and the quality of the scanned images was not great either. I will receive complaints from lawyers, insurance companies, the state and other practices that say “hey, we need these records because there is a lawsuit and we have to be in court tomorrow” or “the patient is in surgery in the morning and we need these records now” . They couldn’t wait for this salesman to get the records, so I would find the chart myself, prepare the records to perhaps say that an assistant lawyer should come pick them up for the lawsuit, or fax the records to the surgical room myself. center so that the patient can have the records.
Eventually, I went to my office manager and said, “Listen, we keep getting complaints, what do you think I’m doing? I will turn it off at night and on weekends. It won’t be up to you guys. I’m going to buy my own equipment and now we’ll know it’s done right. In the end, she said, “Yes, go do it.” She believed in me and I was very grateful for that, especially at the age of 21. I worked there for six years and she knew my work ethic and how I operated, how I did things a certain way.
So, in the end, my mother took me to Best Buy to buy me a Hewlett-Packard copier. And then, if you signed up for AOL, they gave you a $ 500 gift card. And we used this gift card to buy this Hewlett Packard copier. I started copying medical records for this orthopedic practice 22 years ago and they are still a client to this day.
This article was originally published on MRO blog and is republished here with permission.