Galax published a statement to the Chinese technical magazine IT Home, refusing to repackage and resell used or repaired graphics cards as new. The graphics card company, known as Galaxy – with the addition of “y” – at home, insisted that all retail parts for consumers are brand new. He explained that all the gold contact marks of PCBs found by customers were due to wear and tear from his extensive product testing process.
The original article contains the images shown above. Unfortunately, the original images do not contain very clear close-ups of the PCB part.
Let’s look at history in a chronologically reasonable way. What seems to have happened is that IT Home is reporting complaints from its readers about receiving Galax graphics cards from consumer stores that don’t look brand new.
One reader ordered a Galax RTX 3070 Ti Metal Master OC from Taobao in China. Upon receipt, the person did not open the antistatic bag immediately, as he was aware of Galax’s previous complaints. Instead, he looked carefully through the bag and saw signs on the gold-colored contacts on the PCB that the card had been previously turned on / off. He also commented on “black spots” on gold contacts, which are probably the result of oxidation. So the customer returned his RTX 3070 Ti without further unpacking and told his story to the media.
Galax noticed these reports and was obviously concerned about the bad publicity, so it took some time to research the returned product. In several pages of analyzes conducted in several departments of the company, Galax found that the GPU under inspection has a very recent factory production date of April 19, 2022. In addition, it found no problems with functionality and RTX 3070 Ti presented itself as expected.
Importantly, Galax explained that “a full-featured product test with a graphics card before shipping can lead to wear and tear on the product’s golden finger.” This would explain the scratches on the shiny gold, but it is less convincing that the oxidation will occur after a relatively short test period.
Galax has chosen to independently investigate customer concerns, which is not the most satisfactory or convincing investigation. To clear up suspicions about renewing or reselling old digging cards, it would be better to hire a reputable third party to review its production and processes.
If you are interested in buying a graphics card at the moment, there are signs that AMD is preparing to update the Radeon RX 6000 series soon. Intel is also preparing to enter the desktop market with its first discrete Arc Alchemist graphics processors, and many graphics cards are finally priced or very close to MSRP.