Any cloud-based organization cooperation tools you need to think about security, privacy and compliance. Priorities for digital transformation after the pandemic have shifted to maintain a hybrid work environment where there is less control over data and an increase in shady IT.
Last year, ZK Research surveyed business leaders to understand how their spending priorities changed during the pandemic. Security and privacy were at the top of the list, above all else. I discussed this topic further with Sanjay Hanna, Webex Product Management Leader in Ciscoin my last ZKast interview. Highlights of the interviewmade in connection with eWEEK eSPEAKS are below.
See also: Top companies for digital transformation
- Building a security framework around cooperation is a challenge. Security leaders are already worried about external attacks and breaches. There are now additional concerns about data compromise from the inside, as organizations have no control over their own data. Data that leaks outside the organization must be removed immediately. Organizations must have a management model reflecting this.
- There are three key steps that organizations can take to ensure that their data is protected. First, evaluate organizational data management to find out which data are sensitive and which are not. Second, find out how regulatory compliance will be reflected in the platform / cooperation tools implemented in the organization. Third, make sure that the platform / tool provider can be trusted to protect company data.
- According to Comparative Analysis of Cisco Data Confidentiality for 202292% of the surveyed organizations say that the localization of data is important, and the same percentage says that it is necessary to help protect personal data. Most want data closer to their organization, which will give them more control. This should be taken into account when choosing a provider or technology that offers this type of option.
- Data localization involves many different regulations. Organizations need to make sure that their cooperation provider has a local presence in their country. Webex, for example, meets different data management requirements around the world. It provides data residence solutions in the EU, Australia and Canada, among others.
- Data residence stores user data in regional data centers where the organization is located. Webex recently opened two data centers in Canadaproviding data residence in the country and reservation for user-generated content to be processed and stored in Canada. This is likely to become a requirement in most countries.
- The US public sector and the global public sector have stricter data storage and processing requirements. Webex provides comprehensive compliance and certification programs to help organizations meet these requirements. For example, Webex is compatible with the Federal Risk Management and Authorization Program (FedRAMP)so it has an advantage over other suppliers. Many smaller suppliers are reluctant to go through this long and expensive process.
- As mentioned above, one way for an organization to create a secure environment for collaboration is to have a trusted provider. The principles or values that the provider possesses – such as transparency, accountability and respect for customer data – must become part of the organization’s DNA. This is not something that employees can choose on an individual level.
- Data protection, security, governance and confidentiality must be built into a cooperation platform, not consolidated. This will make it easier for organizations to adopt emerging technologies such as artificial intelligence (AI), which is becoming increasingly popular in collaboration. The company’s principles are what will guide the processing of data generated by AI.
- The provider must demonstrate its commitment and meet the challenge of meeting the needs of the organization when they change. Organizations should not be content with suppliers who do their best. They have to choose suppliers that go beyond and go beyond. If providers do not want to make additional efforts, as a result the user experience will be lower.
See also: Guide to Digital Transformation: Definition, Types and Strategy