Preferred Hotels & Resorts uses Canary technology to enhance the guest experience at 650-plus properties

Preferred hotels and resorts, the world’s largest independent hotel brand, representing more than 650 of the best independent hotels, resorts, residences and unique hotel groups in 80 countries, chose a hotel guest management system and an award-winning solution provider Canary Technologies as an exclusive guest management system in all its properties around the world.

Canary’s guest management system will increase the entire trip of guests to their preferred properties for members from pre-check-in to after-departure, providing hotel staff with a new set of tools to increase efficiency and guests a simpler and more enjoyable experience. .

“Preferred Hotels & Resorts is proud to be the chosen partner within the independent hotel space and our global team is always looking for new opportunities that support the goals of our hotel members and further improve the experience and services of guests,” said Mike Osgood, Deputy. . President of Alliance Partnerships for Preferred Hotels & Resorts. “Canary Technologies helps our hotels provide a seamless and modern guest experience from arrival to departure, while reducing costs and optimizing revenue channels. After an in-depth evaluation, we decided to make Canary our exclusive provider of guest management solutions.

“Preferred was looking for a guest management platform that was modern, easy to use and didn’t require its own customer download application, and Canary matched the bill perfectly,” said Brian Michalis, director of strategic partnerships at Canary Technologies. “We are honored to be their new exclusive guest management solution partner and look forward to working with Preferred Hotels around the world to improve guest travel and operations.”

Canary’s guest management system includes:

• Canary Contactless check-out and check-out: Provides hotels with the opportunity to easily accommodate guests without exchanging credit cards, identity documents or registration forms. The Canary solution reduces the time required to check in and out from 10 minutes to less than a minute without having to visit the front desk at all.
• Canary Upsells: Allows hotels to offer improvements and additional amenities to guests from the time of booking all the way to payment – resulting in thousands of dollars in new revenue per week. Hotels using Canary Upsells have seen a 40% increase in additional revenue.
• Canary Digital Authorizations: Secure PCI level-1 compliant authorization solution that replaces secrets incompatible with PCI paper / PDF authorization forms from third parties and prevents refunds and fraud.
• Canary Guest Messages: It allows reception staff and porters to easily communicate with hotel guests on a large scale, saving valuable time through automated, broadcast and direct messaging.

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