Businesses with lean IT teams may find it difficult to combine business continuity, disaster recovery and archiving strategies. All of this is crucial for strong defenses to meet today’s cybersecurity challenges, but they are nonetheless a challenge beyond day-to-day tasks.

Many small and medium-sized enterprises (SMBs) turn to managed service providers (SMEs) to help fill security skills gaps and help with common IT needs.

“SMB’s IT spending is estimated by analyst firm Gartner at $ 1.2 trillion, up 4.6 percent on a compound annual growth rate,” said Pat Hurley, vice president and general manager of Sales Americas at Acronis. He added that the pandemic had forced companies of all sizes to adapt quickly to protect employees working from home.

How SMEs can fill security skills gaps

There is a shortage of qualified security professionals and this is a global problem, says Hurley. “Skills gaps are high and new threats are emerging every day. Not only are threats evolving, but decisions to combat them are also evolving very quickly, making it difficult to keep up. “

SMEs can help SMEs fill skills gaps and address security threats. However, Hurley says SMEs should not be considered a complete panacea. SMEs must also offer ongoing training to employees on the ever-changing risks of cybersecurity. “Technology can only take you so far and protect you and your company so much,” he said.

SMEs may think they can’t afford to hire SME services, but Hurley emphasizes that “at some point they may not be able to afford no to work with SMEs. “Technology has become more complex, especially with the adoption of multiple clouds. The cost of local IT infrastructure is also rising, along with maintenance costs. Outsourcing IT services can potentially create cost efficiencies and eliminate the need for capital expenditures. such as servers and other hardware.

Questions that SMEs need to ask service providers

Before engaging with SMEs, small business leaders need to develop a list of questions for potential candidates. Ask suppliers about:

  • the types of services they offer
  • their level of technical expertise
  • costs for the various services they provide and whether the prices are per device, user or workload

Another important consideration: Find out where the SME data center is located. This is where your data will live – if something happens and you need access, you will want to know the process and how long it will take. This information should lead to more in-depth discussions with providers about the solutions they use for archiving, disaster recovery, security, detection and response, and forensics.

“In the same way that you test SMEs, it’s good to know how that provider is testing new solutions to offer to its customers,” says Hurley. “Accordingly, be sure to ask for recommendations from customers.”

Managing small or medium-sized businesses with limited staff can be a challenge, especially with growing cyber threats. Partnering with SMEs can help ease the burden of technology and give you peace of mind.

From applications to infrastructure, click here to see how Acronis can help your organization fill security gaps and protect your business.

Copyright © 2022 IDG Communications, Inc.

https://www.computerworld.com/article/3660032/questions-that-every-business-should-ask-managed-services-providers.html

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