As Microsoft tries to beef up its in-house Xbox studios, it may be more careful about leaving a trail of broken promises when things don’t go as planned. A year after the acclaimed vampire shooter Redfall landed with a crash, a Kotaku report highlights how players are still waiting for advertised post-launch DLC they’ve already paid for.

Redfall’s Bite Back Edition is a collector’s item for $100 (or $30 supplement), which includes, among other content, a pass for “two future characters” to supplement the game’s original four. As you might have guessed, the new game characters haven’t materialized yet.

In addition, Microsoft-owned Bethesda has been silent about the absence of the new characters since November. “We continue to develop The Hero Pass and are excited to share more about Redfall’s new heroes and other updates later next year,” developer Arkane Austin wrote the end of last year.

At the very least, it looks like customers are owed clear communication — or refunds if Bethesda has given up on further development. Engadget has reached out for comment and will update this story if we hear back. Meanwhile, Kotaku‘c report on the maddening saga worth a read.

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