Internet connectivity protocol provider Nomad Digital highlights the ways in which RTPI improves the passenger experience, optimizes tasks and driver efficiency. This technology is an important growing trend for the transport sector and according to Nomad Digital, the global market for passenger information systems is expected to be estimated at £ 49.71 billion by 2030, an increase of 13.3% from 2020 to 2030.

Passengers receive up-to-date information about their travels on their mobile phones, providing assurance on destination times. In addition, RTPI allows operators to plan and adapt their services.

Nomad Digital recognizes the importance of being able to adapt services, such as canceling services or planning emergency services, depending on demand.

The benefits of RTPI are obvious

Before, passengers had no choice but to wait for a bus or train without knowing when they would arrive or to receive updates on delays and interruptions that may occur while waiting.

Nomad Digital suggests that this has not only affected the passenger experience, but could also damage the reputation of transport providers.

Now, at the touch of a button, passengers have quick access to service updates, schedules, routes and destination data.

Monica Singh, Product Experience Manager at Nomad Digital, says: “As the use of the Internet and portable devices increases significantly, public transport companies recognize the excellent opportunity to increase passenger satisfaction. The RTPI system can be of great help to both sides in tackling this trend. “

On-board screens that display commercial content as well as travel information are called infotainment. Nomad Digital explains that the user interface screen can be touch sensitive and is supported by wi-fi and 5G. Planned programming technology keeps passengers informed about company policies, safety measures and schedule updates.

An additional use of infotainment is what Nomad Digital describes as a “revenue tool” because of the ability to advertise content, display content at stops, in different places and times to please consumers.

Automated Vehicle Management (AVM) systems are an example of RTPI because they automate routine driver tasks while calculating network delays, driver setup time, and connection service delays.

This is how the next driver will know whether to wait or leave to prevent an interruption, and this information is obtained from the transport provider’s system, passenger information displays and mobile applications.

RTPI systems are also responsible for route deviations, as GPS integration helps drivers navigate. Systems also reduce service calls and service controllers can focus on direct outage management.

RTPI data volume challenges

Due to the nature of the real-time system, there are large amounts of data that need to be updated. The interconnection between the systems can be demonstrated with examples such as route deviations, which require the change of route to be confirmed in all systems.

This may include on-board devices and mobile phones, as well as providing passengers with alternative connection information.

Singh says: “The interconnection between the systems is key to generating a seamless passenger experience. Among the many challenges, the biggest one is to summarize the information provided by different traffic systems and pass this data on to on-board devices. “

Connectivity and convenience in the passenger experience

These days onboard internet is expected and expected by passengers for their travels. Passengers want to feel as if they are able to drive and make the most of their time while traveling.

From tracking their travels to ordering food to places, the degree of access to the benefits of the internet varies.

The availability of the Internet while traveling is also beneficial, as passengers can keep their mobile data.

Whether it is a short or long trip, passengers can choose how to spend their time; as preparation for a meeting or preparation for university lectures. Nomad Digital emphasizes the concept of travel time as a productive investment.

“There was a time when people watched outside the train or the bus during a long journey. Nowadays, the on-board Internet is your true companion on such a journey, ”concludes Singh.



https://www.railway-technology.com/news/the-real-time-passenger-information-systems-providing-reassurance-for-passengers/

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