According to a filing with the US Patent and Trademark Office, Samsung is designing a new self-healing app. Will become allows users of its Galaxy devices to troubleshoot any issues on their devices themselves. The description on the page suggests that the upcoming app will be a “computer application software for mobile phones”.
The Samsung app in question has an interesting icon. The icon includes a gear and a wrench on a blue background. The app aims to “self-repair, self-maintain and self-install” smartphones, smartwatches, tablets and headphones. That’s why the app is related to Galaxy devices and not just Galaxy phones. Through the app, the company wants to provide repair guides and parts information for Galaxy series devices.
Samsung is joining a trend started by Apple
This comes on the heels of the announcement of a partnership between Samsung and iFixit. The partnership began in early 2022. Samsung began sending manuals to help the website provide support information and sell original parts for some of its products. Through iFixit, users and repair shops can find original components for the Galaxy S21, S21+, S21 Ultra, S20+, S20 Ultra and Tab S7 Plus. It’s worth noting that Google also launched a similar program with iFixit. Similarly, it aims to help users repair their Pixel phones themselves.
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The most curious fact is that Samsung is not alone in this. Apparently, the Korean is simply following its biggest rival in the technology segment – Apple. We recall that Apple also launched a similar program to help users repair their iPhones and MacBooks. The company provides a parts list and manuals to help users make repairs. Once Samsung starts a similar program, it could become an industry trend.
Perhaps more companies besides Samsung, Apple and Google will offer similar programs. Perhaps more companies will try to help customers troubleshoot their devices themselves. Speaking of Samsung, we hope this improves the company’s repairability. On some Galaxy phones, for example, you may have to replace a perfect screen just to replace the battery.
So far, there is no information about the launch of the application. We expect more details to emerge soon. The company may wait for the Galaxy S23 series to give more details.