The new service center in Budapest will offer customers faster and more efficient levels of support than ever before

Panasonic today officially opened its new European Service Center in Budapest, Hungary, designed to support customer service and repair requirements in continental Europe with an expanded range of services. The service center of 1000 sq.m. will complement the existing center in Cardiff, Wales. They will support Panasonic Connect Europe’s drive to support businesses in manufacturing, logistics and supply chain, retail, public sector and entertainment and media with a range of technology products, solutions and services that contribute to their success.

The twin service centers will work as one team to deliver customers a range of repair and service support options for Panasonic Connect Europe divisions including Broadcast and ProAV and Visual solutions. The Budapest site is ideally located to also support manufacturing customers using SMT manufacturing and robot and welding solutions from Panasonic factory solutions division and to provide a solution preparation and testing facility for Business and industrial solutions division.

“Panasonic Connect Europe has built its reputation by providing high-quality products and solutions combined with ‘best-in-class’ support to its range of customers across its business-to-business sectors. The addition of this service and repair center in Budapest will allow us to be even closer to our customers and offer faster and more efficient levels of support than ever before – all of which contribute to our customers’ success,” said Donald Maidment, Head of Customer Service at Panasonic Connect Europe.

The Budapest location was chosen because of the strong pool of technical talent developed by Hungary’s regional universities and the commitment and customer-centric mindset of the workers there. In addition, the proximity of the service center to the markets and good connections with all major carriers allow fast and efficient logistics for express collection and return of all repairs.

Commenting on the new opening, Hiroyuki Nishiuma, CEO of Panasonic Connect Europe, said: “Our business was transformed just over a year ago into a new and flexible organization designed to respond quickly to the demands of our customers in various industries. The establishment of our second service center in Budapest is another important step in delivering on this promise to combine our product expertise with our enhanced solutions capabilities to help businesses transform their operations for the future.”

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About the Panasonic Group

A global leader in the development of innovative technologies and solutions for wide-ranging applications in the consumer electronics, housing, automotive, industrial, communications and energy sectors worldwide, Panasonic Group transitioned to a company operating system on April 1, 2022 with Panasonic Holdings Corporation , serving as a holding company and eight companies positioned under its umbrella. Founded in 1918, the Group is committed to enhancing the well-being of people and society and conducts its business based on foundational principles applied to generate new value and offer sustainable solutions for today’s world. The group reported consolidated net sales of €56.40 billion (¥7,388.8 billion) for the year ended March 31, 2022. Dedicated to improving people’s well-being, the Panasonic Group is united in providing superior products and services to to help you live up to your best. To learn more about the Panasonic Group, please visit:

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