The reliability of services delivered by ISPs, cloud providers and conferencing services (a.k.a. unified communications-as-a-service (UCaaS)) is an indication of how well served businesses are via the internet.

ThousandEyes is monitoring how these providers are handling the performance challenges they face. It will provide Network World a roundup of interesting events of the week in the delivery of these services, and Network World will provide a summary here. Stop back next week for another update, and see more details here.

Updated May 2

Global outages across all three categories last week increased from 219 to 285, up 30%, while in the US they increased from 81 to 107, a 32% jump.

Globally, ISP outages increased from 156 to 209, up 34%, and in the US from 62 to 91, a 47% increase.

Globally, cloud provider network outages decreased from six to five, and in the US rose from one to two.

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