A recent update released by Xiaomi for specific mobile phones caused unintended consequences, rendering some devices unusable. This issue, reported by multiple users on various online forums, has been acknowledged by Xiaomi and affects devices from the Xiaomi, Redmi and POCO brands.

Xiaomi update triggers reboot cycle in some devices, requires factory reset

Unfortunately, the news is not positive. The only solution to resolve the problem involves performing a factory reset, which erases all user data on the device. This carries a significant risk of permanent data loss, which highlights the importance of regular backups.

Technical support is currently the only option for affected users. The issue appears to stem from an update to a pre-installed system app in MIUI, Xiaomi’s custom skin for Android. The update, meant only for devices running HyperOS, was inadvertently rolled out to all MIUI users.

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Additionally, this incompatibility resulted in a constant reboot cycle on affected devices after the app update. Preventing them from loading normally and allowing the application to be uninstalled. Xiaomi has publicly acknowledged this mistake on its social media channels.

Although the problematic app update is no longer available on GetApps shop, eliminating the risk of future occurrences, users should seek assistance from a technical service provider to resolve the issue. Xiaomi strongly advises against trying to repair on your own, as this may result in complete loss of information data without a backup.

We still don’t know the exact number of users facing the issue, while Xiaomi only mentions a “small number”. However, the incident highlights the importance of thorough testing and selective distribution of software updates to mitigate unintended consequences.

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Xiaomi admits a bug with an update that leaves some of its phones unusable