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Swedish financial technology company Klarna said on Tuesday that nearly 9 out of 10 employees in its 5,000-strong workforce now use generative artificial intelligence tools in their daily work.

Klarna, which lets people split their purchases into interest-free monthly installments, said more than 87% of its employees use generative AI tools, including OpenAI’s ChatGPT and its own in-house AI assistant.

The biggest users of generative AI at the company are those in non-technical groups, such as communications (92.6%), marketing (87.9%) and legal (86.4%), Klarna said.

At this rate, Klarna sees much higher adoption of generative AI within the company than in the wider corporate world.

According to a research from consulting firm Deloitte, 61% of computer workers use generative AI programs in their day-to-day work – sometimes without their line manager knowing.

Klarna has its own in-house AI assistant called Kiki.

According to the company, 85% of all its employees now use Kiki, and the chatbot now answers an average of 2,000 inquiries a day.

Key Applications of Generative AI

Klarna said a key use of generative AI – namely OpenAI’s ChatGPT – by its communications teams is in assessing whether press articles written about the company are positive or negative.

Klarna lawyers use ChatGPT Enterprise, the business version of OpenAI’s technology, to create first drafts of common contract types, reducing the hours needed to draft a contract.

“You still have to adapt it to work for your specific case, but instead of an hour you can draft a contract in ten minutes,” said Selma Bogren, senior managing legal counsel at Klarna, in a press statement.

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