New to the reseller market: Daktela UK – One app for all your business communications – TECHNOLOGY RESELLER

Omnichannel Contact Center provider Daktela UK announces a collaboration with Trust Partner Services, a move that will open up significant new business opportunities for a select number of channel partners.

Daktela UK is an experienced player in the cloud contact center market. Established in 2010, their senior management team has worked in the contact center industry for over 30 years, selling solutions through direct and indirect sales channels.

Their cloud-based solution connects voice, email, SMS, chat, Facebook Messenger, WhatsApp and Instagram, allowing clients to manage all their customer communications in one place.

With a tiered approach to pricing, they support teams of 5-1,000 users with simple voice-only solutions to complex omnichannel contact center deployments.

Daktela UK is part of the Daktela s.r.o. group of companies, which supports over 1,000 clients of various sizes worldwide. All Daktela software is developed in-house with an emphasis on performance, efficiency, security, open integration and scalability.

The software is equipped with all the latest AI technologies, including intelligent voice bots and chatbots that can easily be set up to handle complex queries. The application can be used on a desktop, mobile application or via standard IP phones, providing flexible working options. Daktela has also established integrations with many popular business tools such as Salesforce, Pipedrive and the full range of Microsoft software, including Teams.

“We are excited to grow our presence in the UK with Trust Partner Services. Daktela has the best technology at the best price and we see channel partners playing an important role in our expansion plans” said Steve McSherry, UK Manager at Daktela UK.

“Sophisticated customers expect a sophisticated experience. Businesses look to their vendors to find the right technology, but we understand that you need to differentiate yourself to stay competitive. With Daktela, distributors can stand out from the crowd and make a real difference.” continues Steve McSherry.

Graham Bunting, founder of Trust Partner Services, said: “The demand for connectivity is growing. Daktela helps businesses enjoy a more unified approach to communications. We will work with distributors to help deliver this message and explain the benefits of Daktela. Partners can also bring their expertise with Daktela’s open API, creating a mutually beneficial joint venture. This, combined with their phased approach to contact center implementation, gives maximum flexibility for distributors.”

About Daktela UK

Daktela UK is a leading provider of cloud-based communications, uniquely combining pioneering digital technology with over 30 years of real-world user experience. They are on a mission to help UK businesses create extraordinary customer experiences with their flexible, scalable packages. To find out more contact: info@daktela.co.uk or visit www.daktela.co.uk.

About Trust Partner Services

Trust Partner Services is a niche consultancy specializing in supporting technology/voice/software providers’ go-to-market strategy and ecosystem building in the UK and Europe. Founder Graham Bunting’s local market and network experience is unparalleled, having worked at partner, distributor and supplier level.

To grow your business, we’re committed to innovation, partnership and a relentless focus on what’s next. Simplification, communication and localization provide a distinct advantage in any market. We’re the company you can trust to help you deliver experiences that matter to your channels and customers.

graham@trustpartnerservices.com

www.trustpartnerservices.com

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