Oppo India introduces self-help digital assistant for users to solve smartphone problems at home

Oppo India has launched its Digital Self-Help Assistant, a new platform that allows users to fix minor issues with their smartphones independently by watching simulations or troubleshooting with given options. The smartphone maker said the platform can be accessed through both its website and the MyOppo app. The Self-Help Assistant portal includes all smartphones launched in the country in the last five years. The Chinese brand recently announced the phones that will receive the stable version of the Android 14-based ColorOS 14 in March.

Launching the service on the occasion of World Consumer Rights Day, which will be observed on March 15, the company said the portal complies with the Government of India’s Right to Repair framework. In particular, the government launched the Right to Repair portal in 2022 with the aim of giving “consumers a chance to repair their products at an optimal price”.

The self-help assistant that is available through both Oppo’s website and its app includes all Oppo A, F, K, Reno and Find series smartphones released in the last five years. To reach the self-help assistant on the web, users will have to visit the company’s support website and scroll down to see the option. In the application they can visit Support tab to access the service.

Oppo’s self-help assistant portal
Photo: Oppo

Once on the homepage of the platform, users will have to select their smartphones. They will then be redirected to a page with the smartphone visible in 3D view and two menu options on Simulations and Troubleshooting. There is also an option to check the full specifications of the phone at the top right.

The company claims that Simulations contains more than 400 settings and functions — Camera, Memory, Recording, Backup and more — which can be selected either by going through the menu or by entering the query in the search box. This opens a new window where functions and settings are explained visually step by step. The Troubleshooting option allows users to resolve software issues around data, network and device support. Users will have to answer several questions that will suggest different methods to solve the problem. If the issue is not resolved, they can also add their contact number and a follow-up message from the company’s customer support representative.

Oppo said the next phase of Self-Help Assistant will add support for multiple Indian languages ​​and integrate IoT products.