Salesforce Announces New AI Tools for Doctors

Salesforce on Thursday announced new data and artificial intelligence solutions for healthcare workers that could help reduce their heavy administrative workload.

The first tool is called Einstein Copilot: Health Actions and will allow doctors to book appointments, summarize patient information and send recommendations by prompting AI with conversational language, according to a release. Salesforce also announced Assessment Generation, which will allow organizations to digitize health assessments as surveys without having to manually enter or code them, the announcement said.

Both features are built on the company’s Einstein 1 platform, which healthcare organizations can use to bring medical data from disparate sources such as insurance claims systems and electronic health records into one place.

Time-consuming administrative tasks such as filing documents are a big problem for healthcare workers. It’s one of the leading drivers of burnout among physicians, according to a recent study by Athenahealth. More than 90 percent of physicians reported feeling exhausted on a “regular basis,” the survey found, and 64 percent of physicians said they felt overwhelmed by administrative demands.

Clerical work is often complicated because healthcare data is stored in many different databases and formats, making it difficult and time-consuming for clinicians to track down the information they need. As a result, data unification in healthcare systems is a growing opportunity for technology companies such as Google, Amazon Web Services and Salesforce, which offer cloud-based customer relationship management tools.

Salesforce said doctors can use Einstein Copilot: Health Actions to generate a patient summary that includes details such as patient medications, clinical service requests, diagnoses and tests. By generating a summary with AI, doctors will no longer need to spend time searching for all these components independently.

Salesforce said its score generation tool will be generally available this summer, and Einstein Copilot: Health Actions will be available for use at the end of the year. All Einstein Copilot features and functions are also expected to comply with HIPAA regulations starting this summer, the company added.

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