Want great audio but not an Apple fan? Samsung Galaxy Buds 2 Pro have you covered. Although they will work with iOS devices, they are one of the best headphones optimized for Android. But as great as they sound, pimples are not without fault.
Like all other headphones, sometimes they just don’t connect and sometimes the sound is weird. No matter what you’re struggling with, most headphone problems are solvable with simple fixes. That’s why we’ve collected the most common Galaxy Buds 2 Pro problems along with simple solutions.
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Connection problems
Stage 1: Turn your Bluetooth off and on again. Sometimes restarting Bluetooth and re-pairing your headphones can fix the problem.
Step 2: If simply restarting Bluetooth doesn’t work, select Forget this device option in the Bluetooth menu. On some devices it may be Remove the device option. Then pair your Galaxy buds again.
Step 3: Make sure there are no distractions around. Wi-Fi routers or running microwave ovens can disrupt the Bluetooth signal, making it difficult for the headset to connect.
Step 4: If that doesn’t work, make sure the headset is charged. If the battery is too low, the headset may have trouble establishing a Bluetooth connection. Samsung recommends charging the headset for at least 30 minutes before pairing it with your smartphone.
Slow loading or not loading at all
Who likes waiting for things to load? Manufacturers understand this frustration, so most devices today charge fairly quickly. But if you notice that your Galaxy Buds 2 Pro is charging too slowly or not charging at all, here are a few things you can try.
Stage 1: Let’s get down to the basics. Make sure you have the proper charging equipment. You can charge the Galaxy Buds 2 Pro via a USB-C cable or a wireless charger, but it must be compatible with the box.
Samsung provides everything you need to charge the Buds 2 Pro right in the box when you buy a new pair, and we recommend using the same tools for best results. You can use different charging equipment, but if it is not compatible, you may experience uneven or slow charging.
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Step 2: You will be surprised to know that dirty headphones can also prevent charging. That’s why it’s important to keep your Buds 2 Pro clean and dry. Clean the case and headphones before connecting them to a charger. We have a whole headphone cleaning guide just for that!
Step 3: Also check that the tips are inserted correctly. Loose and damaged tips can also prevent charging.
Step 4: Once you have inserted the correct charger and the earphones are clean and properly seated, place them in the case, placing the right earphone in the right slot and the left earphone in the left slot. Turn on the boot and see if it works.
Step 5: If it doesn’t, check if too many devices are sharing the same power source. Unplug other devices from the charging point and let only the headphones draw power. This should fix the slow loading problem.
One earpiece is not working
It’s annoying when one of the Galaxy Buds 2 Pro stops working. No one wants their favorite show or song to be interrupted by an earpiece that automatically shuts off. Or worse, some users find that one earpiece won’t turn on at all.
Fortunately, this holdup is easy to fix.
Stage 1: Check that the headset that is not working is properly placed in your ear. If it’s too loose, fixing the problem is as easy as taking it out and putting it back in your ear.
Step 2: Make sure you don’t accidentally unplug one earpiece while adjusting it. Just turn on the broken handset by placing it in the charging case for a few seconds and wear it again. Make sure it’s paired with the phone and you should be good to go.
Step 3: If this does not work, the battery level of one handset may be too low. Yes, both headsets can have different battery levels at any given time. Go to Galaxy Wearable an application to check the battery levels of the headphones.
If it’s low, put both earphones in the charging case and let everything charge for a while. Then try pairing the headset again and see if both headsets are now working.
Step 4: This could also be a pairing issue, so you can follow the steps above to “forget the device” on your smartphone and try pairing the Galaxy buds again.
Poor sound quality during calls
Imagine you’re on an important business call and your headphones start behaving strangely. Phew! But there are solutions. If you’re getting distorted or bad sound during calls, here are a few things you can try.
Stage 1: Wear the most suitable ear tips so that the noise cancellation works properly. You can find the best tip size for your ears by performing Galaxy Headphone Fit Test.
Step 2: If you receive a call in a noisy environment, turn on active noise cancellation.
Go to Galaxy Wearable app and search Noise control section. Click on Active noise cancellation to turn it on. This will ensure that background noises do not interrupt your conversation.
If nothing else helps, do a factory reset
If none of these solutions work, try running a factory reset your Galaxy Buds 2 Pro. It’s not as complicated as it sounds.
Stage 1: Go to Galaxy Wearable app and open it Headphone settings menu.
Step 2: Choose Reset or Reset the headset option to start the process.
Step 3: Once the process is complete, pair your Galaxy Buds 2 Pro with your smartphone again and hopefully all issues will be fixed. If the issues persist, you may need to contact Samsung Customer Care to get things fixed.
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